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You can find you app key by logging into your account, opening your app and clicking on the Gear icon and choosing "APIs & Integrations". https://support.airship.com/hc/en-us/articles/213491663-How-do-I-find-my-App-Key-App-Secret-or-Master-Secret-
How to Find the Push ID: https://support.airship.com/hc/en-us/articles/213491163-How-to-find-the-Push-ID
The Channel ID or Named User ID of the device you are having issues with.
(Examples: iOS SDK v14.1.1, or Java Library v5.3)
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The channel affected
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(Examples: Native iOS, Cordova, React Native)